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Account Set Up

The Brant Haldimand Norfolk Catholic District School Board is committed to effective, regular and timely communication between the home and school. This communication can include classroom notifications, student attendance calls, or even school urgent school safety messages. In order to meet the needs of our busy parents and guardians and to ensure that communication and, most importantly, student safety, remains a priority, our school district uses a parent notification service called School Messenger that lets the school/Board communicate easily with you about the things that matter the most.

Many families use email, text messaging, and social media every day. We want to reach you in the way that is most convenient for you. "I’d like the school to email me monthly newsletters, but text message me if there is a urgent school safety messages." This is a choice our parents can make through their School Messenger account.

About School Messenger


Provides parents with the ability to determine how and when they receive information like monthly newsletters, events (i.e., parent nights), classroom reminders (i.e., assignments) and school alerts or emergencies. This part of School Messenger is called COMMUNICATE.

Both School Messenger – Safe Arrival and School Messenger – Communicate are important tools for parents/guardians and school staff. *Note: If you are a BHNCDSB staff member with an email, you MUST use a different (personal) email account when setting up your School Messenger account.

Before You Set Up Your Account...

One of the most important things to know before setting up your School Messenger account is that the email address that you use must be the one on file at the school. If it is not, your account will not be associated with your child. If you are not sure what that email address is, please contact the school to verify.

You can also set up an account for each parent/guardian separately using this procedure. Just remember to ensure that the email account each person uses is on file at the school.

Setting Up Your School Messenger Account

You can set up your School Messenger account using a computer or smart phone.

To set up a school messenger account:

  1. Using a common browser, visit OR Using your smartphone, download and access the APP (search for ‘schoolmessenger’).
  2. Choose SIGN UP. The window updates with SIGN UP options.
  3. Enter your Email address. (This MUST be the address on file at the school.) (BHNCDSB staff - NOT
  4. Enter your Password. (This needs to contain 6 or more alpha-characters and at least 3 numbers. Please make sure that your password is private and secure.)
  5. Choose the SIGN UP button. The system will send you an email. Please open that email and verify your new account. Your account is now set up! You can now Log In.

Common questions...

Q: Can both parents/guardians have accounts?  A: Yes, both parents/guardians can have accounts.

Q: What if I don’t want to register?  A: Parents who do not register will only be able to report an absence by phone. If you do not register you could miss out on:

  • Important time-sensitive safety notifications
  • Communication with the classroom teacher (optional feature)
  • Electronic communication from the school (moving towards a paperless environment)

Q: It is telling me that my email address is incorrect?  A: Please check the email address the school has on file. The two email addresses do not match.

Q: Why can’t BHNCDSB staff use their board ( account?  A: School Messenger cannot differentiate between when you use the system as a parent and when you use the system as a staff member. Staff must use personal email accounts when using the system as a parent. *Please ensure that your personal email account is the one on file at the school.

For additional information please see our Safe Arrival and/or Communicate Factsheets.