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Information Technology

Brightspace

Need help accessing or using Brightspace? No worries... visit our Brightspace (formerly known as D2L) Help webpage for login instructions, tip sheets, assistance with browser compatability and FAQs!

Unexpected Pivot to Virtual Learning

At this time, devices are only provided to those students who require them and are attending (already registered in) Virtual School. Although we don't expect to move to virtual/distance learning, there may be situations where families require temporarily support. Please contact your school administrator to discuss.

Virtual School

If you are registered in Virtual School, your teacher is the main point of contact in respect to technology. Your teacher will also support the use of Brightspace as your online classroom.

Frequently Asked Questions

I need help with Brightspace or Email Usernames/Passwords.

You can find Brightspace help via the FAQ link on the default login page. There you will find a Guide for Parents that can assist. If you need help with your email username or password, start by connecting with your classroom teacher.

I need help accessing a loaned student device. Who do I tell?

Please complete our Request Device form to request a device for a student that is virtually learning.

If I am a Virtual School Student OR my classroom or the district pivots to temporary online learning, how do I contact Helpdesk? What hours do they work? When can I expect a call/email back from them?

Prior to contacting the IT helpdesk, please speak with your child’s teacher for troubleshooting. If this is unsuccessful, the Board’s ITS helpdesk is available on regular school days between 8:00am – 4:00 pm. The helpdesk can be contacted for issues with technology and logging-in at 226-401-1224 or via email helpdesk@bhncdsb.ca. Although the helpdesk strives to resolve issues within 24-hours, due to the increase in demand for assistance, additional time maybe required for resolution. We thank you for your patience.