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Safe Arrival

The Brant Haldimand Norfolk Catholic District School Board is committed to effective, regular and timely communication between the home and school in relation to student attendance and utilizes an electronic SAFE ARRIVAL system. The use of an electronic system provides parents with an efficient method of reporting their child’s absence. The real benefit of an electronic system is that parents can be notified much more quickly if their child is not at school.

About Safe Arrival

Safe Arrival:

  1. Provides parents with an efficient method of reporting their child’s absence.
  2. Allows quick notification to parents when their child is not at school.

School Messenger – Safe Arrival is easy to use, has built in ‘help’ and offers parents three ways to use the attendance system.

Reporting Your Child’s Absence - 3 Easy Ways

Notes:

  • Before you use the website or APP to report your child’s absence, you must first set up a School Messenger account using the email address on file at the school.
  • The first method of contact pertaining to your child’s absence is ALWAYS a call to the phone/cell number on file with the school.
  • If you contact the school or your teacher to report your child’s absence (i.e. call the school, write a message in your child’s agenda, send an email, or visit in-person), you will be redirected to the toll free number: 1-844-445-4381.)

To report your child’s absence - 3 Ways

  1. Call the automated interactive telephone line via the toll free number (1-844-445-4381) and follow the instructions to report an absence. If you are calling from a phone number other than those on file at the school, you will be asked to enter the one that the school has on file.
  2. Using a common browser, Log in to your School Messenger account (go.schoolmessenger.ca). Select Attendance and then select Report an Absence. Select the duration of the absence, then select the type of absence.
  3. Download the School Messenger APP to your smartphone. Log in to your School Messenger account via the App. Select Attendance and then select Report an Absence. Select the duration of the absence, then select the type of absence.

Parents must report student absences prior to the bell time for the current day. Absences can be reported 24 hours a day, 7 days a week. This means that future absences may be reported ahead of time for your convenience (i.e. physician’s appointment).

If your child is absent, and you have not reported this through School Messenger – SAFE ARRIVAL, the automated notification system will call all approved parents/guardians at multiple contact numbers until one of the approved contacts is reached and provides a reason for the absence using the automated system. If our system is unable to reach an approved contact, staff will follow up. When you receive absence notification calls, you will be asked to provide the reason for your child’s absence. All automated absence calls are followed up with an email using the email address on file at the school.

By reporting your child absent, in advance, via the School Messenger – SAFE ARRIVAL telephone number 1-844-445-4381, website, or APP, we will know that you are aware that your child is absent and you will not receive a call from the automated system.

Common questions...

Q: What code do I need? The system is telling me that I need a code.  A: You don’t need a code for absences. A code is used when communicating with the classroom teacher which is a feature of the product that we don’t use at this time.

Q: Can I still write an absence or appointment message in my child’s agenda?  A: No, all absences MUST come through the Safe Arrival program.

Q: Can I put more than one absence in the system at a time?  A: Yes. You can add as many future absences in the system as you need to.

Q: Why don’t we recognize the attendance call number that is showing on call display?  A: The number that appears on call display is the main Board Office number.

For more information, please see our School Messenger - Account and/or Communicate Factsheets.